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Shipping & Return
xAt Black Bloxie, we are committed to delivering quality products while supporting sustainable practices and the artisans behind each item. This refund policy has been designed to ensure fairness for both our customers and our maker community.
Free Delivery Guarantee
✓ Full Refund Eligibility
We stand behind our delivery promises. If your order arrives by the estimated delivery date, shipping is completely free. Should your order arrive even one minute past the promised time, we will automatically waive your delivery fee.
We offer full refunds in the following circumstances:
Damaged or Defective Items: If you receive a product that is broken, damaged, or defective, we will cover all return shipping costs and provide either a full refund or store credit.
Incorrect Items Shipped: If we sent you the wrong product, we will promptly ship the correct item at no additional cost and reimburse any return shipping expenses.
Sustainability Discrepancies: If a product advertised as eco-friendly does not meet stated environmental standards, please notify us immediately. We will investigate and provide an appropriate resolution.
For change-of-mind returns or pre-orders that have already reached our warehouse, a small restocking fee may be deducted from your refund. This fee covers processing, inspection, and re-packaging costs. The deducted amount will be clearly communicated before you complete your return request.
To maintain our commitment to sustainability and support our artisan partners, the following items are not eligible for refund:
- • Items purchased due to sizing errors or buyer preference changes
- • Perishable goods
- • Custom or personalized products
- • Items marked as final sale or clearance
- • Gift cards and digital products
How to Request a Refund
Please contact our customer service team within 30 days of receiving your order to initiate a refund request. Have your order number and photos of any damaged or incorrect items ready to expedite the process.
We appreciate your understanding and support of our sustainable shopping practices.
Additional Information
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Contact & Support
Have a question or need assistance? We're here to help 24/7. Reach out using any of the options below:
24/7 Live Chat
Instant support for orders, returns, or marketplace questions. Click the chat icon at the bottom right.
Email Support
blackbloxie@gmail.com (Recommended)
support@blackbloxie.com
help@blackbloxie.com
Sales & Wholesale
Partnerships & Sponsorships
Response Time: We typically respond within 2-4 hours during business days (Monday-Friday, UK hours).
Note: Black Bloxie is a search engine and marketplace platform, not a direct retailer of every item.
Reviews
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