If your delivery is delayed by even one minute, your delivery fee will be automatically refunded



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Free standard shipping on orders over $99
Enjoy stress-free shopping with our free shipping offer. Simply spend $99 or more in a single order, and we’ll deliver your items straight to your door at no extra cost. Fast, reliable, and completely free — because we believe you deserve more for less.
Changed your mind? No problem. You can return any product for free as long as it’s unused and undamaged. We’ll process your refund or issue store credit if eligible — hassle-free and quick. For full details, please visit our About Us and Refund Policy pages.
We value your time — that’s why we guarantee on-time delivery. If your order arrives even 1 minute later than promised, your delivery fee will be fully refunded or credited to your store account — your choice. Fast delivery, or it’s on us.
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Have a question or need assistance? We're here to help 24/7. Reach out using any of the options below:
Instant support for orders, returns, or marketplace questions. Click the chat icon at the bottom right.
blackbloxie@gmail.com (Recommended)
support@blackbloxie.com
help@blackbloxie.com
Response Time: We typically respond within 2-4 hours during business days (Monday-Friday, UK hours).
At Black Bloxie, we are committed to delivering quality products while supporting sustainable practices and the artisans behind each item. This refund policy has been designed to ensure fairness for both our customers and our maker community.
We stand behind our delivery promises. If your order arrives by the estimated delivery date, shipping is completely free. Should your order arrive even one minute past the promised time, we will automatically waive your delivery fee.
We offer full refunds in the following circumstances:
Damaged or Defective Items: If you receive a product that is broken, damaged, or defective, we will cover all return shipping costs and provide either a full refund or store credit.
Incorrect Items Shipped: If we sent you the wrong product, we will promptly ship the correct item at no additional cost and reimburse any return shipping expenses.
Sustainability Discrepancies: If a product advertised as eco-friendly does not meet stated environmental standards, please notify us immediately. We will investigate and provide an appropriate resolution.
For change-of-mind returns or pre-orders that have already reached our warehouse, a small restocking fee may be deducted from your refund. This fee covers processing, inspection, and re-packaging costs. The deducted amount will be clearly communicated before you complete your return request.
To maintain our commitment to sustainability and support our artisan partners, the following items are not eligible for refund:
Please contact our customer service team within 30 days of receiving your order to initiate a refund request. Have your order number and photos of any damaged or incorrect items ready to expedite the process.
We appreciate your understanding and support of our sustainable shopping practices.
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